Last updated: Feb 25, 2020
You have 30 days from the date of delivery to return items for a full refund if the item is defective, damaged, or we sent you an incorrect product.
We pay the shipping cost of the return as well - we feel that, under these circumstances, we bear the responsibility for your return.
You must obtain a Returned Merchandise Authorization (RMA) before returning an item by contacting us via email or phone.
When returning an item for an exchange, the returned item must be received by filamentpm.com before a replacement item is shipped out. If you need the item sooner than that, you are welcome to purchase a replacement to be shipped out immediately. You will then be reimbursed once we receive the returned item.
Orders that are cancelled by the customer after they have shipped may be returned to us for a refund minus any applicable shipping charges related to the cancelled order. In the case that a package is lost in transit we do our best to help you track it down, but once the package is in transit, the responsibility lies with the carrier.
We are not responsible for any customs, duties, taxes, or import fees incurred in the shipment of items or replacement parts to other countries. If the customer elects to abandon their shipment in lieu of paying customs, taxes, or import fees on their order or returning the item(s) to us, no refund will be given.